Refund Policy Atlas Grafix
At Atlas Grafix, we take pride in delivering high-quality custom products. Because every order is made specifically for each customer, our refund and return policy is designed to be fair, transparent, and aligned with Ontario consumer protection guidelines.
By placing an order with Atlas Grafix, you agree to the terms outlined in this Refund Policy.
- No Returns on Custom Products
Most of our products are custom-made based on your artwork, design, or specifications.
For this reason, we do not accept returns or issue refunds for:
- Custom prints
- Custom decals, stickers, labels, and graphics
- Personalized or made-to-order items
- Items damaged due to improper installation or misuse
This policy applies even if you changed your mind after the order was placed.
- Defective or Incorrect Orders
If we make a mistake, we will fix it – guaranteed.
We will replace or refund an order if:
- The print quality is significantly flawed
- The product is damaged upon arrival
- The item you received does not match your approved design or order details
- There is a production error or defect caused by Atlas Grafix
To request a replacement or refund, you must:
- Contact us within 7 days of receiving your order.
- Provide your order number and a brief description of the issue.
- Include clear photos showing the defect, damage, or incorrect item.
Once verified, we will:
- Reprint and send a replacement at no cost, or
- Issue a refund (method determined by Atlas Grafix)
- Order Cancellations
Before Production Begins
Orders may be cancelled only before production starts.
If materials have already been prepared, printed, or cut, the order cannot be cancelled.
After Production Begins
Because your order is custom and production costs have already been incurred, no cancellations or refunds are available once production has started.
- Color Variations
Due to differences in monitors, printers, inks, and materials, slight color variations may occur.
These variations are not considered defects and are not eligible for refunds or reprints.
- Customer-Provided Artwork
We are not responsible for issues resulting from:
- Low-resolution or poor-quality artwork
- Incorrect file formatting
- Spelling or design errors in artwork provided by the customer
- Improper installation of decals, stickers, or graphics
Please ensure that your artwork is high quality and accurate before submitting your order.
- Shipping Issues
We are not responsible for delays caused by third-party carriers .
However, if your package is lost or arrives severely damaged, we will work with you to resolve the issue.
Delivery timeframes are estimates and are not guaranteed.
- Final Sale Items
The following items are non-refundable and non-returnable:
- Clearance products
- Promotional or free items
- Custom-sized or one-off specialty prints
- Contact Us
If you believe your order qualifies for a replacement or refund, contact us at:
Atlas Grafix
Email: support@atlasgrafix.com